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Bay disposal

FAQs

FAQ

What is the holiday schedule for Bay Disposal?

The only days your garbage, recycling and yard debris drivers do not work are Thanksgiving, Christmas Day and New Year’s Day. If your service day falls on or after one of these holidays, your services will be delayed by one day.

What do I do when there is inclement weather?

When our region is faced with inclement weather, we will do the best we can to safely provide service. If we are able to, we will attempt to start our routes later than normal– please leave material at the curb. If we cannot safely operate our fleet, service may be delayed. In the result of a delay or cancellation, we will also send out a call notification to all customer’s involved detailing further instruction.

** For the most updated instructions and information, please view our banner messages on our website.

Please also download our mobile app, or call Customer Service at 757-857-9700​ for updates and instructions.

When should I set my garbage out for collection?

Please have all material available by 6:00 AM on your service day or the night before your service day.

Do I need to supply my own garbage bin, and if so, what are the requirements?

You may provide your own bin if you wish. The bin must be no more than 32 gallon size, with two handles and have a removable lid.

If I go on vacation can I stop my account?

For residential customers, Vacation credit is given if you are gone for two consecutive pickups or more. Please contact us before leaving so that we can adjust your account and notify the drivers. Vacation credit is not available for Commercial customers.

If my garbage is missed what do I do?

Please let us know immediately so we are aware. If we are not contacted, we do not know you have been missed. (Return trip fee may apply)

Why are we being charged a surcharge and was it approved?

Due to the changes in the global recycling markets the costs associated with processing recyclable material has become considerably higher. Some counties have approved an amendment that allows for a per ton rate to be charged on collected curbside recycling material. This charge will be passed to the customers through a recycling processing surcharge. The surcharge will be evaluated annually to encompass the on going changes in the recycle market conditions.

Can I recycle more than just cardboard at my business?

Yes, please ask Customer Service about our Mixed Recycle program that allows you to recycle plastic bottles & tubs, metal cans and mixed paper along with your cardboard. See our Commercial Recycling page for more information.

Why does Bay Disposal put reminder tags on recycle carts?

Waste Connections launched a new year-round program to help residential customers by identifying items that do not belong in recycle carts. Our recycling advocates are visiting neighborhoods help residents recognize problem items, encourage removal of these items from recycle carts, and create new routines to recycle right.

Does Bay Disposal offer yard debris service?

Absolutely! Please contact our Customer Service Department at baydisposalcustomerservice@wasteconnections.com​ or 757-857-9700​ for availability and rates.

Can I pay my bill online?

Yes, by using our website you can view and pay your statements online. Click here​ for more information.

Do I have to use Bay Disposal Online Bill Pay to view my statements online?


No, you don’t need to add your payment information to view online statements, or sign up for paperless billing.

Can I view my service schedule online?

You certainly can! With the Collection Calendar tool located on the Pickup Schedule page, just type in your service address so you can view your pickup dates, request a yard debris pickup, or even search on how to dispose of certain items/materials.

How do I dispose of ...

With the Waste Wizard tool located on the Residential Recycling page, just type in the material you would like to dispose of certain items/materials and it will list your options.

I'd like to rent a roll-off dumpster for a remodel/repair/etc. Do I need to test for asbestos first?

If you plan to get a roll-off dumpster for construction debris, you may need to obtain analytical testing on your debris for asbestos.

Need Help?

Please use a contact form here, or for more urgent matters please contact a representative at baydisposalcustomerservice@wasteconnections.com​ or call 757-857-9700.

Bay disposal™ Mobile App

Never Miss Your COLLECTION DAY Again!

With our new Bay Disposal™ Mobile App you can:

Sign-up for waste collection Reminders

Receive Service Alerts for collection delays

Search how to properly dispose of materials

DOWNLOAD THE NEW

WasteConnect ™ Mobile App

Never Miss Your COLLECTION DAY Again!

With our new WasteConnect ™ Mobile App you can:

Sign-up for waste collection Reminders

Receive Service Alerts for collection delays

Search how to properly dispose of materials

DOWNLOAD THE NEW

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