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Frequently Asked Questions

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Here are many of our Frequently Asked Questions. If you don’t see the answers you are looking for please contact us at:

Is service canceled if the weather is bad?

In the event of severe weather, our top priority is always the safety of our customers and employees. If inclement weather creates unsafe travel conditions, we may have to cancel service. We understand that this can be disruptive, and we appreciate your understanding and patience. We will make every effort to provide advance notice if service is cancelled due to weather. Please check our website home page or call our customer service line​ for the most up-to-date information. Thank you for your business.

How do I get my broken cart repaired or replaced?

Thank you for reaching out to us about your broken container. We are sorry to hear that you are having difficulties with it. We would love to help get it repaired as soon as possible. Please provide us with your contact information and the best time to reach you by completing the Contact Us Broken Container form. We will be in touch shortly to help resolve this matter. Thank you for your continued patience and support.

What is your cancellation policy?

We're sorry to hear that you wish to cancel your service. Please give us a call at 844-708-7274​ so we can begin the process. We would hate to see you go, and we would really appreciate it if you could tell us why you're cancelling so we can try to address any issues you may have had. Thank you for your time, and we hope you had a good experience with our service while it lasted.

What methods of payment do you accept by phone?

We accept all major credit cards by phone. This means that you can use your Visa, Mastercard, American Express, or Discover card to pay for your purchase over the phone. We understand that not everyone is comfortable using their credit card online, so this gives you another option for paying for your purchase. Plus, it's quick and easy! Simply call our customer service number and have your credit card information ready. We'll take care of the rest. Thanks for choosing us!

What time should I set my trash & recycling carts out?

Our garbage collectors work hard to keep our neighborhood clean. They start their routes at 6:00am each day, and we need your help to make sure that the job is done efficiently. Please have your garbage cart out by 6:00am, or set it out the night before. This will help our collectors to do their job quickly and effectively, and it will also help to keep our neighborhood looking its best. Thank you for your cooperation!

Where should I set my trash and/or recycling carts?

Please place your cart within 2 feet of the curbside by 6:00am on your service day. This will ensure that our drivers can easily see and collect your trash and recyclables. We appreciate your cooperation in helping to make our service a success. Thank you!

What should I do about illegal dumping?

The illegal dumping of waste is a major problem in many communities. It not only spoils the landscape, but can also contaminate groundwater and pose a health hazard to people and animals. There are a number of ways to help reduce illegal dumping. First, make sure that you dispose of your own waste properly. This means putting it in the garbage or recycling bin, rather than leaving it on the side of the road. Second, report any instances of illegal dumping that you see. This helps to raise awareness and can lead to increased enforcement. Finally, support local clean-up efforts. This can involve something as simple as picking up litter when you see it, or volunteering for a community clean-up day. By taking these steps, we can all help to reduce illegal dumping and keep our communities clean and safe.

What debris is considered construction waste?

It is estimated that construction and demolition activities account for approximately 30% of the waste generated in the United States each year. Construction waste includes materials such as concrete, bricks, wood, wall & floor coverings, plaster, metal scraps, furniture and wiring that are left over from the construction or renovation of buildings and other structures. While some of this waste can be recycled or reused, much of it ends up in landfills.

Construction waste can be a significant source of pollution, both in terms of the greenhouse gases that it emits and the toxins that it leaches into the soil and water. In addition, construction waste takes up valuable space in landfills, which could be used for other purposes. As the world population continues to grow and urban areas expand, it is essential to find ways to reduce construction waste. One way to do this is to increase recycling and reuse rates.

Another way is to change the way buildings are designed and constructed so that less waste is produced in the first place. With a concerted effort from everyone involved in the construction industry, it is possible to significantly reduce construction waste.

Where can I set the Roll Off Dumpster? ​

There are a few things to consider when deciding where to set your roll off dumpster. First, you'll need to choose a level spot that can accommodate the size of the dumpster. It's also important to make sure there is adequate clearance for the door to open fully. You'll also need to consider any obstacles in the area, such as trees, bushes, or power lines. Once you've found the perfect spot, be sure to mark it clearly so there is no confusion on delivery day. With a little planning, you can ensure that your roll off dumpster is placed in the perfect spot for easy access and maximum efficiency.

What is considered electronic waste or ewaste?

Chances are, you have a few items of e-waste in your home right now. That old television that's been collecting dust in the basement, the computer that's too slow to keep up with today's software, or the smartphone that you just replaced with the latest model. E-waste is any kind of electronic waste, and it's a growing problem all over the world. Every year, millions of tons of e-waste are generated, and much of it ends up in landfills where it can leach toxins into the ground. Even worse, much of this e-waste is shipped to developing countries where it is often burned, releasing harmful pollutants into the air. The best way to deal with e-waste is to recycle it. Many municipalities have e-waste recycling programs, or there are private companies that will take your old electronics and either refurbish them or recycle them properly. So before you throw out that old TV, make sure you check to see if there's a way to recycle it.

I’m having trouble logging into my account

If you're having trouble logging in, there are a few things you can try. First, check to make sure that you're using the correct username and password. If you're still having trouble, try resetting your password. If you're still having trouble after that, contact 844-708-7274​ for help.

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